At Aquanique, we strive to ensure that your shopping experience is as smooth and hassle-free as possible. This Shipping Policy outlines how we process and deliver orders placed on our website https://aquanique.mbn-services.com/.
1. Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays).
Orders placed after 5:00 PM IST or on weekends will be processed on the next business day.
You will receive a confirmation email with your order details once your order is placed.
2. Shipping Rates and Delivery Times
We offer shipping across India with the following rates and estimated delivery times:
Standard Shipping:
₹50 for orders below ₹1,000.
Free for orders above ₹1,000.
Delivery time: 5-7 business days.
Express Shipping:
₹150 for all orders.
Delivery time: 2-4 business days.
Delivery times may vary based on your location and unforeseen circumstances like weather delays.
3. Shipping Partners
We partner with reliable logistics providers, including Blue Dart, DTDC, and India Post, to ensure your order reaches you on time and in perfect condition.
4. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s status through the shipping partner’s website.
5. Delivery Policy
Deliveries are made to the shipping address provided at checkout.
Please ensure that the address and contact information are accurate to avoid delays.
If no one is available to receive the package, the courier may attempt a redelivery or contact you directly.
6. Undelivered Packages
If your package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange a re-delivery. Additional shipping charges may apply for re-delivery.
7. Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at support@mbn-services.com with photos of the damage. We will work with you to resolve the issue promptly.
If your package is lost during transit, we will coordinate with the courier to locate it or offer a replacement/refund as necessary.
8. International Shipping
At this time, we do not offer shipping outside India.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, feel free to reach out:
